FAQ

How long do I have to return an order?
We accept merchandise to be returned within 30 days of ship date of delivery except for customized products, intimate apparel, swimwear, beauty products and...
Thu, 22 Nov, 2018 at 2:59 AM
How do I return my order?
To request a return for your online purchase, you may click here or visit the store nearest you. Read more about our return policy here. We accept retuned i...
Thu, 22 Nov, 2018 at 3:04 AM
Can I return my items at any Studio One Eighty Nine Store?
If you would like to return your online purchase in-store, simply bring your items to your nearest store location within Ghana or the U.S along with your or...
Thu, 22 Nov, 2018 at 3:05 AM
What if my item is damaged, defective, or incorrect?
If you have received a damaged, defective, or incorrect item, contact info@studio189.org with a photo of the damage, or the wrong item you received, as well...
Thu, 11 Oct, 2018 at 6:10 AM
Can I cancel my order?
Once an order is placed, you can cancel within 24 hours. If you have a Studio One Eighty Nine account, click “Cancel Order”. Your orders can be found under ...
Thu, 22 Nov, 2018 at 3:06 AM
What is preorder or backorder, and when will my order ship?
Preorders and backorders can take up to 4-6weeks as our unique hand-batiked and hand woven items takes time for our artisans to produce. It is worth the w...
Thu, 11 Oct, 2018 at 6:12 AM
IS MY PERSONAL INFORMATION KEPT PRIVATE?
Please be assured that your personal information is kept private and confidential, and at no point will we share it with a third party. For more information...
Thu, 11 Oct, 2018 at 6:14 AM
I've forgotten my password - what should I do?
To re-set your password, follow the 'Forgot your password' instructions on the sign in page. Please note, for security reasons we are unable to se...
Thu, 11 Oct, 2018 at 6:17 AM
How can I track my order?
Once your order has been processed for delivery and shipped out from our facilities,  you can monitor the estimated arrival status of your package here or by...
Thu, 11 Oct, 2018 at 6:22 AM